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Privacy policy

Privacy Policy for Zawda Marketplace

Last updated:  22/12/2025

1. Introduction

Welcome to Zawda (“we,” “our,” “us”).
We are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile applications (the “Platform”).

2. Who We Are

Company Name: Zawda
Business Type: Multi-vendor marketplace platform
Contact Email: info@zawda.com
Registered Address: 49100 Angers France

Zawda operates as a platform connecting buyers and independent vendors.

3. Information We Collect

We may collect the following types of personal data:

a) Information You Provide

  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Payment information

  • Account login details

b) Vendor Information

  • Business name

  • Business registration details

  • Tax information

  • Bank account details

  • Product listings

c) Automatically Collected Data

  • IP address

  • Device information

  • Browser type

  • Location data

  • Usage data (pages visited, actions taken)

4. How We Use Your Information

We use your data to:

  • Provide and manage your account

  • Process orders and payments

  • Connect buyers with vendors

  • Improve our platform and services

  • Communicate updates, promotions, and support

  • Ensure security and prevent fraud

  • Comply with legal obligations

5. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contractual necessity (to provide services)

  • Legal obligations

  • Legitimate interests (platform improvement, fraud prevention)

  • Consent (for marketing communications)

6. Sharing of Information

We may share your data with:

  • Vendors (to fulfill your orders)

  • Payment service providers

  • Delivery partners

  • IT and hosting providers

  • Legal authorities (when required)

We do not sell your personal data.

7. Data Retention

We retain your data only as long as necessary for:

  • Account management

  • Legal and tax obligations

  • Dispute resolution

8. Your Rights (GDPR)

As a user in the EU, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

To exercise these rights, contact us at: [Insert Email]

9. Cookies and Tracking Technologies

We use cookies to:

  • Enhance user experience

  • Analyze traffic

  • Personalize content

You can manage cookies through your browser settings.

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption

  • Secure servers

  • Access controls

11. Third-Party Services

Our platform may use third-party services such as:

  • Payment gateways (e.g., Stripe)

  • Analytics tools (e.g., Google Analytics)

  • Maps and location services

These services have their own privacy policies.

12. International Data Transfers

If data is transferred outside the EU, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)

  • Adequate level of protection

13. Children’s Privacy

Zawda is not intended for individuals under the age of 16.
We do not knowingly collect data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.

15. Contact Us

If you have any questions about this Privacy Policy, contact us:

Email: info@zawda.com

25 rue Lenepveu 49100

Angers -  France