Returns and refunds

You have 14 days

After delivery (or after collecting in the shop) you have 14 days to change your mind, without giving a reason. This applies to products sold by Zawda and by business shops; for a product sold by a private person, the product page tells you this right does not apply.

How it works

1. In your account, open the order and choose "Return items" (or "Cancel this order" while it has not shipped). Without an account, write to info@zawda.com with your order number (it starts with ZW).
2. We answer within 1 working day with the return address: Zawda's ([to be completed]) or that of the shop that sold the product.
3. Send the product back within 14 days of telling us, in its original condition, with tracking.
4. Within 14 days of receiving the product or proof of postage, we refund the price of the products sent back and, if you send back the whole order, the standard delivery you paid.

How you are refunded

To the payment method of the order, or to your Zawda balance if you ask for it (usable at once for another order). Orders paid by bank transfer or cash on delivery are refunded by bank transfer.

Who pays for the return

Return postage is paid by you. If the product arrived damaged, faulty or is not what you ordered, we pay for everything: send us a photo and we refund or send a new one, often without you having to return it.

Products that cannot be returned

Hygiene and beauty products unsealed after delivery, personalised products.